Return & Exchanges
We offer a 90-day return window. If you return an order within 60 days, you will receive a full monetary refund. If you return an item between 61-90 days, you will receive a store credit via an e-voucher.
We will refund the full purchase value of returned goods, to the original payment method used, within 48 hours of receiving the goods. This includes sale items and a pro-rata rate for bundled items if applicable. We also refund our standard delivery charge on all orders returned in full.
Please ensure all products are in their original packaging and in a sellable condition. Unfortunately, we would be unable to refund or credit products once opened if they cannot be resealed, due to hygiene or safety reasons. We cannot accept used items back for a full refund.
To ensure the best protection, unless faulty we cannot offer a refund manufacturer's.
Return process Easily return your unwanted items via our online returns portal.
- Return within 60 days to receive a full monetary refund
- Return between 61 days and 90 days to receive a store credit or evoucher
- We also refund our standard delivery charge on all orders returned in full
- Your refund will be processed within 48 hours of receiving your item
Items purchased with a discount or free gift If you place an order with a discount that is applicable over a certain order value, then return an item from the order that takes the order below the threshold, this will be reflected in your refund.
For example, if an order is placed for 130 with a discount applied 'Save 10 over 100 spend' and an item worth 40 is returned for refund. The 10 discount would no longer be applicable as order value is now lower. As such when the refund is made it will be for a total of 30 rather than 40.
Occasionally we offer free gifts with purchase. These are considered part of the purchase and must be included, in an unused condition, with any such returns, in order for a full refund or credit to be given. If an item is returned without the free gift, we reserve the right to charge the full RRP for it, which will be automatically deducted from any refund made.
Items received as gifts may be returned for store credit, under the same conditions as above. To return your unwanted items please use the return methods above and select 'returning unwanted gift' and provide an email address for your gift card refund. Please contact customer service if you have any queries.
